Privacy Policy

Effective Date: 01/05/2025

At TUNNAVAYA, we are committed to safeguarding your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or interact with us.

1. Information We Collect

We may collect the following types of information:

  • Your name, email, phone number, and address

  • Payment information (processed securely via our payment partners)

  • Browsing data (e.g., pages viewed, items added to cart)

  • Communication history (e.g., emails, messages)

We only collect what is necessary for delivering a smooth and secure shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Respond to your inquiries

  • Share order updates and, with your consent, TUNNAVAYA stories

  • Improve your browsing and shopping experience

  • Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

3. Sharing with Third Parties

We may share your data with trusted service providers such as:

  • Payment gateways (e.g., Razorpay)

  • Courier and logistics partners

  • Website and analytics tools (e.g., Shopify)

These parties only receive the data necessary to perform their function and are contractually bound to protect your data.

4. Cookies & Tracking

We use cookies to enhance your user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

5. Data Security

We follow industry best practices and take reasonable precautions to keep your personal information safe. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Ask for deletion, subject to regulatory requirements

Contact us at hello@tunnavaya.in for any such request.

7. Data Retention

We retain your personal data only as long as necessary to fulfill orders, provide support, or comply with law. After that, we securely erase or anonymize the information.

8. Contact

For any concerns about your data or this policy, write to us at:
hello@tunnavaya.in