Terms & Conditions

Effective Date: 01/05/2025

Welcome to TUNNAVAYA. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our site or purchasing from us, you agree to these Terms in full.

1. About TUNNAVAYA

TUNNAVAYA is a premium fashion label rooted in Indian craft and elegance. All products are designed with intention and handcrafted with care. Our website and associated services are operated by Shopify.

2. Products & Pricing

All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to update product details, pricing, and availability at any time without prior notice.

Due to the handcrafted nature of our garments, slight variations may occur. These are not defects, but marks of artisanal authenticity.

3. Orders, Payments & Cancellations

Orders are confirmed only upon receipt of full payment.

We accept major credit/debit cards, UPI, and secure payment gateways.

In rare cases, we may cancel or limit an order due to inventory, pricing errors, or suspected fraud. In such cases, any amount paid will be refunded.

Returns & Exchanges:

As our products are handcrafted and made in limited quantities, we do not offer returns. Exchanges may be considered under exceptional circumstances. Please refer to our [Return & Exchange Policy] for full details.

4. Shipping & Delivery

We offer both domestic and international shipping.

Estimated delivery timelines are shown at checkout but may vary due to logistical delays or customs procedures.

Tracking details will be shared after dispatch. TUNNAVAYA is not liable for delays caused by courier services or customs.

5. Intellectual Property

All content on this website — including but not limited to designs, logos, text, graphics, and photography — is the exclusive property of TUNNAVAYA and protected by applicable copyright and trademark laws. Unauthorized use is prohibited.

6. User Conduct

You agree not to misuse our website or services, including by:

  • Engaging in fraudulent or illegal activity

  • Attempting to access restricted areas or systems

  • Uploading harmful code or content

7. Limitation of Liability

TUNNAVAYA shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Our maximum liability is limited to the value of the item purchased.

8. Governing Law & Jurisdiction

These Terms are governed by Indian law. Any disputes will be subject to the jurisdiction of courts in Ahmedabad, India.

9. Updates to Terms

These Terms may be revised from time to time. The latest version will be posted on this page with the updated effective date. Continued use of our site constitutes acceptance of any changes.

10. Contact Us

For any questions or concerns regarding these Terms:

TUNNAVAYA
Email: hello@tunnavaya.in
Address: Ahmedabad, India